Dadu Game Privacy Policy
— How We Handle Your Data

1 Introduction

Welcome to the Dadu Game Privacy Policy. This document explains how dadugame.pro ("Dadu Game", " we", "our") collects, uses, stores and protects the personal information of users who register and play on our platform.

We understand that Pakistani players value their privacy. When you create an account on Dadu Game, deposit via JazzCash or Easypaisa, place a bet on a PSL match or spin through our fish games and live casino, you are trusting us with your personal data. We take that trust seriously and are committed to being transparent about how your information is handled.

This Privacy Policy applies to all users of dadugame.pro and should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

2 What We Collect

Dadu Game collects the following categories of personal information:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is required for identity verification.

3 How We Collect It

Your personal data is collected through the following channels:

• Direct interactions — information you provide when registering, completing your profile, making a deposit, contacting support or participating in a promotion.
• Automated technologies — data collected automatically when you use the platform, including cookies, session logs and device fingerprinting used for security purposes.
• Third-party payment processors — transaction confirmation data received from JazzCash, Easypaisa, Raast, Bank Transfer gateways and other payment providers when you make a deposit or withdrawal.
• Identity verification services — if you are asked to verify your identity, we may receive data from document verification services used to confirm the authenticity of your CNIC or other submitted documents.

4 How We Use Your Data

The personal information we hold is used for the following purposes:

• Creating and managing your Dadu Game account, including verifying your identity and age.
• Processing deposits and withdrawals securely in PKR via your chosen payment method.
• Delivering the gaming Services — including fish games, live casino, sports betting on Cricket, PSL and Football, and all other platform features.
• Applying and tracking bonus and promotion eligibility in accordance with our Terms and Conditions.
• Detecting and preventing fraud, money laundering, multiple account creation and other misuse of the platform.
• Monitoring for responsible gaming indicators and, where necessary, reaching out to players who may be showing signs of problematic gaming behaviour.
• Responding to customer support queries and resolving complaints.
• Sending account-related notifications such as transaction confirmations and security alerts.
• Sending optional promotional communications about new games, bonuses and events — only where you have not opted out.
• Improving the platform based on aggregate, anonymised usage analytics.

5 Who We Share It With

Dadu Game does not sell your personal data. We share information only in the following limited circumstances:

• Payment processors — transaction data is shared with payment gateways (e.g. JazzCash, Easypaisa, Raast) strictly to process your financial transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers — where document verification is required, relevant data is shared with our verification service provider on a need-to-know basis.
• Technology and hosting partners — our hosting and infrastructure providers may process data on our behalf. They are contractually bound to handle it in accordance with this policy.
• Legal and regulatory obligations — we may disclose data if required to do so by a valid legal process, court order or other binding legal obligation.
• Fraud prevention — in cases of suspected serious fraud or criminal activity, relevant information may be shared with appropriate investigative bodies.

Any third party that receives your data on our behalf is required to keep it confidential and use it only for the specific purpose for which it was shared.

6 Payment Data

Dadu Game takes payment security very seriously. When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer or another supported PKR payment method, the transaction is handled by a certified payment processor.

• Dadu Game does not store your full mobile wallet credentials, bank account passwords or debit/credit card numbers on our servers.
• We retain only the information necessary to link a transaction to your account — such as the transaction reference ID, amount in PKR, payment method type and date.
• All payment-related communications between your device, our platform and the payment processor are protected by SSL/TLS encryption.

7 Cookies & Tracking Technologies

Dadu Game uses cookies and similar technologies to provide a better experience on the platform. Here is what we use and why:

• Essential cookies — required for the platform to function. These manage your login session, keep your account secure and remember your basic preferences. They cannot be disabled without breaking core functionality.
• Analytics cookies — help us understand how users interact with the platform in aggregate. This data is anonymised and used purely to improve site performance and usability.
• Security cookies — used to detect suspicious behaviour such as login attempts from unusual locations or devices, helping to protect your account.

We do not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the platform.

8 How Long We Keep Your Data

We retain personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable legal obligations. In practice this means:

• Active account data is retained for the lifetime of your account and for a period of up to 5 years after account closure, to meet our record-keeping and fraud prevention obligations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction for financial compliance purposes.
• Support communications are retained for up to 3 years from the date of your last interaction.
• Marketing preferences and communications are retained until you opt out, at which point they are deleted or anonymised within 30 days.

Once the relevant retention period has passed, your data is securely deleted or anonymised so it can no longer be linked back to you.

9 Your Rights

You have meaningful control over your personal data. The following rights are available to all Dadu Game users:

To exercise any of these rights, contact our support team at [email protected] with your request. We may ask you to verify your identity before acting on it.

10 Children's Privacy

Dadu Game is an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account, we will close that account immediately and delete all associated personal data.

If you believe a minor has accessed our platform, please notify us at once through our support team so we can take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gaming platforms.

11 Security Measures

Dadu Game implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction:

• SSL/TLS encryption on all data transmitted between your device and our platform.
• Encrypted storage for sensitive personal data at rest on our servers.
• Access controls — only authorised personnel with a specific operational need can access personal data, and all access is logged.
• Two-factor authentication options available on your account to add an extra layer of protection to your login.
• Continuous monitoring for suspicious activity, including unusual login patterns and irregular transaction behaviour.
• Regular security reviews of our infrastructure and data handling procedures.

While we take every reasonable precaution, no system is completely immune to risk. In the event of a data breach that is likely to affect your rights, we will notify you as quickly as practicable.

12 Policy Updates

This Privacy Policy may be revised from time to time to reflect changes in our practices, Services or applicable requirements. When we make meaningful updates, we will post the revised policy on this page with an updated "last updated" date.

For significant changes that materially affect how we handle your data, we will also notify registered users through the platform or by email. We encourage you to review this page periodically. Continued use of Dadu Game after an update is posted constitutes acceptance of the revised policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, our support team is available 24/7.